Frequently Asked Questions
Everything You Need to Know About Ordering Your Custom 3D Artwork
At 3D Memorix, we specialize in turning your cherished memories into custom 3D artworks. Our handcrafted photo frames and 3D photos capture the emotions, love, and essence of your special moments with stunning detail and depth.
To place an order, simply visit our website, choose the product you’d like (such as a 3D photo or custom frame), and upload your photo or provide us with the details of your special moment. Our artists will begin crafting your custom 3D masterpiece.
Since our products are made to order, please allow 3 to 4 weeks for delivery. This ensures that we create your custom artwork with the utmost care and attention to detail.
For the best results, we recommend submitting high-quality, clear photos. The better the photo, the better the final 3D artwork will be. For group photos, high resolution helps capture all the details clearly.
Yes! We offer several customization options, including backgrounds and special design elements. Simply let us know your preferences when placing your order, and we’ll tailor the artwork to reflect your vision.
Yes, we currently hold exclusivity in Singapore and are working on expanding our exclusivity to Southeast Asia as well. We're excited to bring our custom 3D creations to a wider audience!
To ensure your 3D artwork stays in great condition, store it in a cool, dry place and avoid direct sunlight. Clean it gently with a soft cloth to remove any dust.
We accept various payment methods, including credit cards, debit cards, and PayPal, to ensure a seamless shopping experience.
Due to the custom nature of our products, we cannot accept returns or exchanges unless the artwork is damaged during shipping. If your item arrives damaged, please contact us immediately for assistance.
Once your order is shipped, we will send you a tracking number via email so you can track your 3D masterpiece all the way to your doorstep.
Yes! If you're interested in placing a bulk order for corporate gifts, events, or special occasions, please contact us at hello@3dmemorix.com for more details.